Jaime Hernandez

From Systems and Hardware to Software and Automation

[email protected] — 559-373-1316 — Portland, OR

About Me

I’ve been working in technology for over five years, starting with hands on hardware and growing into systems and infrastructure work. Most of my experience comes from working directly with machines, diagnosing issues, and keeping environments running reliably. Over time, I started focusing more on efficiency and process improvement, which led me into automation, scripting, and software development. Right now I split my time between configuring server/client pre-production platforms in Hillsboro and studying software engineering at WGU with the goal of building the tools and systems I’ve spent years supporting.

5+ Years in Tech
200+ Cases Monthly
2 Certifications
3 Tech Roles

Where I Have Worked

Systems Support Technician

Kelly Services Inc. — Hillsboro, OR

September 2023 – Present

  • Maintained and prepared datacenter lab environments, configuring networks, managing power infrastructure, and ensuring system logistics success.
  • Deployed and set up Windows devices for end users, ensuring fast installation, full system readiness, and smooth integration with company networks.
  • Used diagnostic tools to debug hardware-level platform issues, escalate faults, and document system behaviors.
  • Regularly contributed to documentation, technician guides, and process improvements for system setups.
  • Collaborated with cross-functional teams to streamline ticket resolution and maintain SLA compliance.
  • Support, diagnose, and troubleshoot all components of (FW, BIOS, HW, and SW).
  • Monitoring the health, performance and availability of cloud resources and services and performing routine maintenance tasks.
  • Designed reusable Postman collections with environment variables to manage system update requests and high-volume ticketing operations through APIs.
Datacenter Ops Windows Networking Postman Cloud Monitoring

Technical Specialist

Apple — Tigard, OR

June 2022 – September 2023

  • Delivered technical solutions for hardware, software, and networking issues, while achieving a high customer satisfaction rate.
  • Provided efficient technical support in high-pressure situations, ensuring timely solutions for complex issues.
  • Managed technical appointments efficiently, handling over 200 customer cases monthly guiding users through technical resolution.
  • Assisted with device setup, data migration, and system optimizations, ensuring seamless user experiences.
macOS iOS Customer-Facing Support

Geek Squad PC & Home Theater Agent

Best Buy — Visalia, CA

September 2020 – February 2021

  • Diagnosed and resolved hardware and software issues for PCs, home theater systems, and networking equipment.
  • Built and configured custom PC setups, ensuring seamless integration of hardware, software, and network components.
  • Educated clients on troubleshooting techniques, improving user satisfaction, reducing follow-ups and empowering users.
PC Builds Hardware Repair Home Theater

What I Know

Table 1: My Core Technical Skills Broken Down by Area as well as my Experience Level
Area Specific Technologies Comfort Level Time Spent
Operating Systems Windows, macOS, iOS, Linux Advanced 5+ years
Programming Python, C# Intermediate 2+ years
Work Tools Jira, Excel, Word, Postman Advanced 3+ years
Networking TCP/IP, DNS, DHCP, VPN Intermediate 3+ years
Hardware Server/Client Platforms, Custom Builds Advanced 5+ years

Education

Certifications

You can read more about the Google program on the Grow with Google website.